✦ Complete Transparency & Clarity ✦

Frequently Asked Questions

Everything you need to know about our taxi fares, outstation billing, chauffeur qualifications, luggage capacities, and cancellation terms.

1. Booking, Tariffs & Billing Transparency

What is included in the ₹10/km (Sedan Dzire) and ₹15/km (Innova) / ₹17/km (Crysta) outstation rates?

Our per-kilometer outstation tariff covers commercial vehicle insurance, fuel, and standard vehicle maintenance. For custom trips, driver allowance (₹300 per calendar day), highway toll taxes, state border entry permits, and monument parking charges are either billed as per actual receipts or bundled into a guaranteed upfront all-inclusive quote depending on your preference.

Is there a minimum daily kilometer charge for multi-day outstation tours?

Yes, as per standard commercial tourist taxi regulations across India, multi-day outstation tours carry a minimum billing threshold of 250 Km per calendar day. If your total travel distance exceeds the cumulative minimum (e.g., more than 1,000 Km over 4 days), you are simply billed for the exact actual kilometers traveled.

How and when do I pay for my booking? Do you accept credit cards and UPI?

To confirm your booking, a token deposit of 10% to 20% is required online via UPI (Google Pay, PhonePe, Paytm), credit/debit card, or bank transfer. The remaining balance can be settled directly with your chauffeur during the tour or paid via digital link before trip completion.

Are there any hidden charges or night driving surcharges?

Absolutely zero hidden charges. Every single fee is documented in your official booking voucher before you step inside the car. Night driving between 10:00 PM and 6:00 AM does not incur extra charges for pre-scheduled long tours, though an additional ₹200 night driver allowance applies only for ad-hoc late-night point-to-point transfers.

2. Fleet Quality, Chauffeurs & Luggage Capacity

Are your drivers experienced with tourist routes and polite with families?

Yes, all chauffeurs at Happy Journey Cabs have over 5+ years of active experience driving across Rajasthan's highways, hill roads, and desert tracks. They undergo thorough background verification, wear neat uniforms, speak courteous Hindi and functional tourist English, and act as helpful local route guides.

How much luggage can fit in an AC Sedan vs Innova Crysta?

An AC Sedan (Swift Dzire / Etios) comfortably holds 2 large check-in suitcases and 2 small cabin bags in the trunk for up to 4 passengers. An Innova Crysta (7-seater with rear row folded or carrier roof box) easily accommodates 4 to 5 large suitcases plus multiple backpacks for up to 6 passengers.

Can we request roof carriers for extra heavy luggage?

Yes, commercial roof top luggage carriers and waterproof tarpaulin covers can be pre-installed on our SUVs and Tempo Travellers upon prior request at zero additional rental charge.

3. Tour Customization, Delays & Cancellation Policies

Can I customize the sightseeing stops on a multi-day package?

100% yes! Our multi-day packages are completely private. You have full liberty to spend more time at your favorite fort, skip a monument, take spontaneous tea breaks, or request scenic detours within the agreed route timeline.

What happens if my flight or train is delayed for an airport transfer?

Our dispatch desk tracks your real-time flight PNR or train status. Your chauffeur will wait at the arrival terminal with a personalized placard at no extra waiting fee for up to 90 minutes past your scheduled arrival time.

What is your cancellation and refund policy?

We provide 100% free cancellation with a full refund of your token deposit if you cancel your booking up to 24 hours prior to the scheduled pickup time. For cancellations within 24 hours of pickup, a nominal 10% processing fee is deducted.

Still Have An Unanswered Question?

Our friendly dispatch support team is available 24×7 on phone and instant WhatsApp chat to clarify any doubt instantly.

Call +91 9783201155 Chat On WhatsApp